Warranty and Returns

RETURN POLICY:

The Skeleton Optics return policy is simple. Within 30 days of receipt of your order, you may return any pair of Skeleton Optics Sunglasses or Skeleton Optics Gear in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. 

All Skeleton Optics Products come with a one-year manufacturer warranty covering defects.

Skeleton Optics warranty program does not cover scratched lenses. Any alterations, misuse, abuse, or installation of non-Skeleton Optics lenses by Carl Zeiss Vision will void this warranty.

Claim timelines (Swap Protect)
  • Marked delivered (stolen/missing): file after 5 days, and within 30 days of the delivery date
  • Presumed lost (no "Delivered" status): file after 5 days, and within 30 days of the last tracking checkpoint
  • Damaged: file any time within 30 days of the delivery date
Claims portal — for packages lost, stolen or damaged in transit where the customer opted into Checkout+: https://claimsportal.co/skeleton-optics

Returns portal — for customers to create a return: https://returnsportal.shop/skeleton-optics

US Domestic customers get free returns when they opt into Checkout+.


For any additional questions regarding shipping and returns, please call our Customer Service team at (201) 370-5582

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